Pickup points are subject to change. Although we endeavour to pick up customers at the pickup point selected, it can sometimes be necessary to cancel some pickup points for operational reasons.

When this happens if the pickup point is less than 10 miles from the chosen one, we will not offer any monetary compensation. If the pickup point is over 10 miles from the original one, we will offer a monetary contribution towards any additional transport you may need to arrange. Please be aware that the amount offered might not be equal to the full amount for the chosen way of transport to the new pickup location. Please see our full Terms and Conditions for more information

As a rule, on our UK holidays, we depart early morning (as early as 6am or earlier if travelling from the North of England) and arrive home late afternoon/early evening although some exceptions may apply. We will inform you of the exact pickup time from your town with your final confirmation.

Please note: It is regrettable, but we are not able to provide refunds if you chose to cancel your holiday due to pick up time.

Not always, in certain circumstances we utilise smaller transfer vehicles (sometimes called Feeder vehicles) to operate pickups; these vehicles will transfer you to join the main tour coach. We do this to offer a wide range of pickup points and to keep overall journey times for the tour coach to a minimum.

We may also use an interchange for your tour, whereby you will be collected from your local joining / pick up point and taken by either the main coach or a feeder vehicle, to a central interchange where you will transfer to your tour coach to travel to your holiday destination.

Please note: if you have booked front or reserved your seats, these only apply once you join the main tour coach

You will find out your pickup time with your final confirmation. It will also contain the exact location of your pickup point

Yes, on some UK tours, we operate a self-drive option. We will give you a discount of £25 per person where you self-drive to your destination/interchange point and a seat will still be reserved for you on the coach for excursions on Britain, Ireland and EU holidays of 5 days or more. On SuperValue tours or any holiday of 4 days or less, you may self-drive to your destination/interchange point but the discount will not apply.

We have listened to feedback from our customers who are looking for greater choice and opportunity to travel, with a much-reduced risk of their booking being subject to a pickup change closer to departure.

For all 2024 departures after 1^st April 2024, you can now choose the pickup point closest to you and pay a supplement (if one is applicable) or you can travel under your own steam to a pickup point that does not have a supplement. This means that we can continue to offer a wide choice of departure points that Just Go Holidays, National Holidays and Omega Breaks are renowned for. In our brochures, pickups In BOLD have no supplement, those with a small + have a £15 per person supplement and those with a small triangle have a £30 per person supplement. You can view a full list of all our pickups and supplements here.

For holidays by coach, your luggage must be restricted to one medium-sized suitcase weighing no more than 18 kilograms (40 pounds); we cannot carry any additional luggage items. Also, we cannot accept responsibility at any time for your personal hand luggage.

We no longer provide luggage labels. You are welcome to label your suitcase with your own label and are encouraged to do so which will help to avoid any confusion/mistaken luggage.

As with all personal items, it is your responsibility to ensure your suitcase is on board the coach. Please make sure you see the driver place your luggage into the coach and on the way home carefully check you collect the correct luggage from the driver at your drop-off point. We cannot accept responsibility for misplaced or damaged luggage and, whilst we will assist you with the recovery of any lost suitcase, this will be upon receipt of the courier costs.

Most of our coaches take up to 53 passengers, although this can vary depending on the type of coach with some taking 47 and the largest taking 57.

Although we endeavour to seat parties together on occasion, we are unable to guarantee this

You will find out your seating plan with your final confirmation up to 7 days before departure.

All coaches that we contract have a toilet. Please note that due to their tank capacity we would suggest they are used sparingly. We also ensure there are adequate comfort stops scheduled within our journeys.

Not always, in certain circumstances we utilise smaller transfer vehicles (sometimes called Feeder vehicles) to operate pickups; these vehicles will transfer you to join the main tour coach. We do this to offer a wide range of pickup points and to keep overall journey times for the tour coach to a minimum.

We may also use an interchange for your tour, whereby you will be collected from your local joining / pick up point and taken by either the main coach or a feeder vehicle, to a central interchange where you will transfer to your tour coach to travel to your holiday destination.

Please note: if you have booked front or reserved your seats, these only apply once you join the main tour coach

Wi-Fi is not guaranteed on all coaches.

We can certainly try an accommodate a request for an empty seat on the coach, but as with any other request it is not guaranteed that it can be fulfilled.

The number of steps will vary depending on the make and model of the coach, with some coaches having 3 steps to the driver and then 2 to the seating area to others having four steps and then only one to the seats. The centre exit stairs are often rather steep and are 5 or 6 steps.

Standard coaches have a system called a ferry lift. This allows the air suspension to be raised above the normal ride height level to aid in loading and unloading the coach on and off ferries due to their steep ramps and risk of grounding out but can also be used on rough ground or steep crests.

This process does not drop the coach completely to the ground and customers must also be able to navigate the steps on the coach, which vary in height depending on the make and model of the coach.

You can request to have these but as with any other request, this cannot be guaranteed. A booking cannot be made on the basis that this request will be granted.

Passengers are requested to inform us of any food allergies/requests at the time of booking and we will attempt to accommodate them, however, special arrangements cannot be guaranteed. Passengers who are coeliac or follow a gluten-free diet are advised to contact the hotel before arrival to check if the diet is catered for. Some customers take their own bread for breakfast. Customers with severe food allergies or dietary requirements are advised to make appropriate arrangements with the hotel before commencing their tour and speak to the hotel staff on arrival.

So often hotels receive different ratings from different authorities. To avoid any surprises and give you added peace of mind, we have created JG hotel ratings based upon our knowledge of hotels and customer feedback so you know what to expect and are sure you’re choosing the right hotel for you.

• JG2

Hotels with a JG2 rating are a mixture of larger hotels and privately owned properties. Décor and furnishings may be simple but are clean and well maintained. All bedrooms have en-suite facilities, TV and tea/coffee making facilities. Food may be buffet style in some of the larger hotels. Services may be limited but efficient.

• JG2+

JG2+ rated hotels offer a slightly higher standard of hospitality, often with good home cooking plus enhanced décor, facilities and services, which is recognised and welcomed by our customers. Food may be buffet style in some of the larger hotels. They may also enjoy an enviable location and/or higher levels of satisfaction on online hotel rating sites and our own customer feedback surveys

• JG3

Hotels with a JG3 rating tend to be a more formal style of hotel, often part of a hotel chain, or are very-welcoming family-owned properties. Generally, they offer a greater range of facilities and services, and bedrooms tend to be a little more spacious with additional features. Public areas are larger and include lounge seating, bar and restaurant with good quality food served either buffet style or waiter service.

• JG3+

JG3+ hotels typically enjoy higher levels of satisfaction on both online hotel rating sites and our own customer satisfaction surveys and may enjoy superior locations close to resort attractions or surrounded by spectacular scenery.

• JG4

Accommodation in our JG4 category is of an even higher standard, typically offering a wide range of facilities and services. Bedrooms are designed to make your stay the most comfortable possible and the staff provide a service that reflects the detail and quality. You can also expect higher standards of food and beverages.

You need to provide your insurer with your booking confirmation and cancellation invoice (if applicable), so please get in touch with us if you don’t have a copy of these.

To make a claim please visit: www.travelclaims.davies-group.com. Alternatively download a claim form from: www.ergotravelinsurance.co.uk/coach. Or contact the Davies Group: Post: ERGO Travel Insurance Claims, Davies Building, PO Box 1392, Preston PR2 OXE Email: travelclaims@davies-group.com Tel: 01612 198702.

We can provide several services which will help you when you book your holiday with us. These will include:

• large print emails
• text to speech service
• correspondence in braille and
• calls to a nominated person to help with your booking.

Please let us know how we can best provide the service you need.

We are happy for you to bring a registered assistance dog on your holiday; please let us know at the time of booking and arrange to send us a copy of the dog’s registered assistant status, so that we can book them on the coach.

If you’re travelling with a Continuous Positive Airway Pressure (CPAP) machine, please let us know at the time you book. You can travel with this in addition to your standard hand baggage allowance, free of charge. When travelling, please make sure you bring along a copy of your manual or a letter from your GP.

It’s important you advise us if anyone in your party has mobility issues – the minimum requirements are that you and members of your party, can climb the steps onto a coach unaided.

Most of our tours are fully accessible for wheelchairs and walkers, but some tours, for example, our London breaks, you may find that being able to walk for 20-25 minutes is necessary due to the nature of the tour. Please check with your Reservations Agent before you book if there are any mobility restrictions for your chosen tour so we can better advise you and make sure that your tour is suitable for you. Please call our Reservations Team if you are uncertain about a particular tour on 0330 013 0145. We are open from 8:00am to 7.00pm Monday to Friday, 9.00am to 5.00pm Saturday and 9.00am to 4.00pm Sunday.

Mobility Aids
You are welcome to bring a walking aid on your holiday with us. These can be either wheelchairs or walking frames so long as they are collapsible. We ask that you speak to us before you book so that we can pre-book a space for you as the coach will have limited space. We will also need to check that the wheelchair is compatible with the space on the coach and that your specific coach is not already fully booked. Please note that even if you have a wheelchair or walking aid, you must be able to climb the steps onto a coach unaided by another person.

Please call our Reservations Team on 0330 013 0145 if you need to book a mobility aid onto your tour. We are open from 8:00am to 7.00pm Monday to Friday, 9.00am to 5.00pm Saturday and 9.00am to 4.00pm Sunday.

Mobility Scooters
We will be happy to take you and your mobility scooter on our tours. However, please bear in mind that coaches are subject to overall weight restrictions and have limited space to accommodate the luggage of all passengers. We are therefore only able to accept one small lightweight mobility scooter on each coach as long as it can be safely stowed in the luggage hold of the coach. Please also be aware that some of our hotels may not be able to accommodate mobility scooters due their structural design, so while we may have room on the coach, if the hotel cannot support it, then we may have to decline your request to bring it along.

A mobility scooter can be taken on the coach if it can be safely stowed in the luggage hold when:

• No individual part should weigh more than 20KG in weight, to comply with H&S regulations.
• The assemble and disassemble of the scooter is the responsibility of the owner and not the driver.
• It is capable of being folder and unfolded.
• For safety purposes, drivers should load the scooter onto the coach.
• The battery is a dry fuel cell or gel fuel cell.
• It has no assistance or auxiliary aids which would make it unsafe for stowage.
• No liability for the scooter shall be accepted by either JG or the supplier.

Please call our Reservations Team on 0330 013 0145 if you need to book a mobility scooter onto your tour. We are open from 8:00am to 7.00pm Monday to Friday, 9.00am to 5.00pm Saturday and 9.00am to 4.00pm Sunday.

Seating on the coach
On every coach, we reserve the row just behind the front seats for customers with restricted mobility so that they have easier access to exit. Please note that these seats have the same dimensions as other seats on the coach.

Getting on and off the coach
Our standard coaches have a system called a ferry lift. This allows the air suspension to be raised above the normal ride height level to aid in loading and unloading the coach on and off ferries due to their steep ramps and risk of grounding out but can also be used on rough ground or steep crests.

This process doesn’t drop the coach completely to the ground and passengers must also be able to navigate the steps on the coach which vary in height depending on the make and model of the vehicle.

If you need a ground floor room, wheelchair accessible room and/or a walk-in shower please speak with the Reservations Agent before you book. Not all of our hotels will have these facilities, some hotels will have very few (if any) ground floor rooms and we can only make a request to the hotel and not a guarantee, so a chat with our Reservations Agent is vital to ensure they can give you the best advice and tell you what is available.

Whilst we try to avoid any cancellations, if your tour is cancelled by us, we will endeavour to find you a suitable alternative, in which case we would reimburse the difference in the cost (if any).

If we are unable to find you a suitable alternative, we will issue you a refund within 14 days of the cancellation.

Before cancelling a booking completely, you may be able to offer your holiday to someone else. We would accept a name change (a £25 administration fee applies) up to 7 days prior to departure. Please note that if you change your booking to another person, some aspects of it such as event or theatre tickets may not be transferable and you may have to pay another full fee for such tickets or they may no longer be available, if, for example, the event has sold out.

Alternatively, we can try and transfer your booking to another date. Please call our Reservations Team on 0330 013 0145 for further advice. We are open from 8:00am to 7.00pm Monday to Friday, 9.00am to 5.00pm Saturday and 9.00am to 4.00pm Sunday.

We love to hear about your travel experiences with us. Please complete our feedback questionnaire after your tour, drop us an email at customerservices@omegabreaks.com or send us a letter. You can also leave a review on our Facebook page or Trustpilot so everyone can read about your experiences!

We take all feedback seriously and are committed to working with our suppliers to improve our service. If you have had a disappointing experience with us, please help us by giving your feedback on our Contact Us page. If you prefer you can also send us an email or letter.

All our tours operate on different dates and routes, depending on where in the country you are travelling from. So, regrettably, some dates may simply not be available to you. The easiest way to find out what dates are available from your preferred pickup points is to enter your postcode at the top of the website. This will filter out all dates that are unavailable. If you would like to see all dates that are available (regardless of pickup locations), simply hit reset in the postcode box at the top.

Unfortunately, this simply means we do not travel from your area on any of the (remaining) dates available.

We would suggest finding an alternative tour or changing your pickup location to one that is available, if this is an option for you.