About us

Contact Us

If you would like to talk, meet or work with us, please get in touch

Omega Breaks
Festival House
Jessop Avenue
GL50 3SH

tel: 0330 013 0145

Email: Use the 'Contact Us' Page

How can I book? ▾

You can book online using our easy-to-use Tour Finder to pick your ideal holiday. Alternatively, you can call our Reservations Team. We are open from 9.00am to 7.00pm Monday to Friday, 9.00am to 5.00pm Saturday and 10.00am to 4.00pm Sunday..

Why do I have to pay a single supplement? ▾

It is standard practice in the hotel trade to charge for single occupancy of a room as the cost of providing heating, lighting and cleaning etc, is the same regardless of the number of people occupying it.

Will my pickup point change? ▾

All available pickup points are shown for each tour. Please note however, that pickup points are dependent on Omega Holidays receiving minimum bookings from those locations. On occasions it may be necessary to move your requested pickup point after booking to ensure that your holiday can still operate. You will be notified of any change to your pickup with your final confirmation.

Can I take my car? ▾

Yes, on certain UK mainland tours. We will give you a discount and a seat will still be reserved for you on the coach for the excursions.

Who is responsible for my luggage during my journey? ▾

As with all personal items, it is your responsibility to ensure your suitcase is on board the coach. Please make sure you see the driver place your luggage into the coach and on the way home carefully check you collect the correct luggage from the driver at your drop off point. We cannot accept responsibility for misplaced or damaged luggage and, whilst we will assist you with the recovery of any lost suitcase, this will be upon receipt of the courier costs.

How much luggage can I take with me? ▾

Your luggage must be restricted to one medium-sized suitcase weighing no more than 18 kilograms (40 pounds); we cannot carry any additional luggage items. Also, we cannot accept responsibility at any time for your own personal hand luggage. For any holidays by air, the luggage allowance will vary between airlines and will be advised at the time of booking.

Can I bring any walking aids with me on holiday? ▾

Yes, but you must pre-book them when you book your holiday. However, due to weight and space restrictions we can only accommodate a maximum of two walking aids on the coach, either collapsible wheelchairs or collapsible walking frames or one of each; the maximum weight of any aid must not exceed 15kg. Confirmation that you have booked space for a walking aid will be advised on our correspondence to you. We reserve the right not to carry any walking aids that are not pre-booked. We regret we cannot accept mobility scooters.

Why do I need insurance? ▾

It is a condition of booking a holiday with us that you take out a travel insurance policy that includes sufficient medical cover for your needs as well as personal injury and repatriation cover to get you home should you not be fit to return as scheduled on our itinerary. Unfortunately, we cannot be liable for your repatriation costs in these circumstances. Should you decide not to purchase travel insurance that we offer, we will ask you to sign an indemnity document to confirm.

When do I need to pay the balance of my holiday? ▾

The balance due dates (the period before the departure date on which your full balance normally becomes due) are: 6 weeks before departure for all UK mainland holidays, events and themed breaks (excludes all Omega London breaks where full payment is due at the time of booking). For UK holidays by air, the balance is due with us no later than 8 weeks prior to travel. Worldwide holidays require payment to be made 100 days before departure. For bookings made after the balance due date; full payment is due at the time of booking. You can also make interim payments anytime between paying the deposit and the balance due date.

Railway excursions ▾

Please note that journeys on certain railways may not always be steam hauled, even when pictured in this brochure as being so. Diesel locomotive trains are sometimes in use on certain journeys over which, regrettably, we have no control.

What do I do if I have a special request? ▾

If you have any special requests, we will do our best to help but we cannot guarantee that they will be fulfilled, they are just a request. If your request is imperative to the enjoyment of your holiday, please inform one of the members of our reservations staff at the time of booking however, we cannot accept a booking on the basis of a request being guaranteed. General confirmation that a special request has been noted or passed on to our supplier is not confirmation that your request will be met. All special requests are subject to availability unless and until they are specifically confirmed by us in writing.

Will there be a toilet on the coach? ▾

Yes, all the holidays featured in our main brochure will be operated by a modern executive standard coach including a wc onboard. Regular comfort breaks will also be taken.

How can I pay? ▾

We accept payment online by Mastercard, Visa, Visa Debit and Maestro. If you would like to book but are not able to pay by card, please contact us here

Can I cancel my holiday? ▾

Your holiday can be cancelled by contacting us here

Will it always be the tour coach that collects me from my chosen pickup point? ▾

Not always, sometimes we utilise smaller transfer vehicles to operate some pickups; these vehicles will transfer you to join the main tour coach. We do this in order to offer a wide range of pickup points and to keep overall journey times for the tour coach to a minimum.

Are the excursions guaranteed to run on the day specified in this brochure? ▾

Our brochures and itineraries are put together sometimes over a year in advance therefore, unfortunately, things may change before the tour takes place and some excursions may be swapped from one day to another.

Will there be tea/coffee makers in the hotel room? ▾

Yes, in the UK, Ireland and the Channel Islands however, this facility is unfortunately very rarely available in European hotels.

What do I do if I'm not completely happy? ▾

It is imperative that if you are unhappy about any aspect of your holiday, you raise the matter IMMEDIATELY with the coach driver, tour manager or accommodation provider. If you fail to do this and deny us the opportunity to rectify the matter at the time, we shall not accept any responsibility retrospectively. If the matter cannot be resolved immediately, it is a condition that you write to us, quoting your booking reference, with the details of your complaint so that we may commence an investigation.

Please email us at customerservices@omegabreaks.com.

or write to us at: Customer Services, Omega Breaks, Festival House, Jessop Avenue, Cheltenham, GL50 3SH

Do I need a passport? ▾

All our Europe, USA, Ireland, Channel Islands and Ocean Cruise holidays are sold on the basis that you are a British Passport holder. It is your responsibility to ensure this is valid for at least six months from the date of the tour return. On holidays by air within the UK you will also need your passport. You need to advise us if you are not travelling on a British passport for port security checks. In addition, any visa requirements are your responsibility.