About us

Contact Us

If you would like to talk, meet or work with us, please get in touch

Omega Breaks
Festival House
Jessop Avenue
GL50 3SH

tel: 0330 013 0145

Email: Use the 'Contact Us' Page

Privacy Policy

Omega Holidays plc (“Omega”) is committed to protecting your privacy. This policy explains how and for what purposes Omega uses the information collected about you via www.reader.travel (referred to below as "this Site"), and affiliated Sites. Please read this privacy policy carefully. By using this Site and any services Omega offers via this Site, you are agreeing to be bound by this policy in respect of the information collected about you via this Site. Where “you” is referred to in this policy, this shall mean you and every member of your party. You should therefore ensure that all members of your party have seen this policy and agree that you may act on their behalf, when dealing with Omega.

If you have any queries or comments about the policy or our use of your personal information, please get in touch with us by emailing us at enquiries@omegabreaks.com

In general, but not exclusively, we use the information we collect about you to:

  • help provide a more personalised service to you
  • provide information services to relevant third parties connected to your holiday including e.g hoteliers, airlines and coach companies,
  • improve the features and services we offer and support our own marketing and promotion efforts.

Personal information collected
When you visit, register or use the services on this Site, you may be asked to provide certain information about yourself, including your name, age and your contact details. Additionally, we may collect payment details and or relevant health information including details of any disabilities or dietary requirements, so that we may process your reservation. Omega may also collect information about your use of this Site as well as information about you from the emails or letters sent to you. Finally, Omega may collect information about your holidays and the type of break you wish to purchase.

Information collection and use
Primarily, we require this information to understand your needs and provide you with the service that you have requested.

Your information will also enable us to provide you with access to all parts of this Site and to supply the services and features that you have requested. Omega may aggregate the information to identify patterns which we can use in our marketing and to help us develop, administer, support and improve our services and features.

In particular, Omega may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to this Site or our services. Further, where you have consented, we might also use your information to email you, or post to you, details of any other products or services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please email us at enquiries@omega-holidays.com and tell us.

Who has access to the information you provide or we collect?
Omega retains access to all personal information that we have collected from you.

Omega may disclose your information to other companies within our group, or to those companies that need to know them in order that we may successfully provide you with your excursion or holiday (e.g hotels and airlines). Your details may also be passed to any company processing data on our behalf (e.g credit card authorization centres), our professional advisors, public authorities (e.g customs, immigration or the police), or where we are required in law to disclose your information. If necessary such data transfers maybe to outside the European Union, where it is possible that data protection controls are not as stringent as in the UK.

When our service is available via the websites of our partners, those partners may have access to your information. Their use of your personal information is governed by their privacy policies. Omega is not responsible for the privacy policies and practices of any other websites, even if you access those using links from this Site or if you can access this Site or use our services from them. We therefore recommend that you check the policy of each site that you visit and make sure that you are comfortable with the terms of such policies before providing any personal information.

If our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

Providing you agree, Omega may provide any of the information we collect to carefully screened third parties to contact you regarding products or services that we think may be of interest to you. If you change your mind about being contacted by these third parties in the future, please email us at enquiries@omegabreaks.com and tell us.

We will not otherwise disclose, sell or distribute your information to any third party without your permission unless we are required to do so by law.

Cookies and tracking
When someone visits our website we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the website. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website.

We use Google Analytics to help analyse use of our website. This analytical tool uses 'cookies', which are text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity for us. To find out more about cookies, including how to control and delete them, visit www.allaboutcookies.org, or to opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Security, storage and transfer of information
We follow strict security procedures to ensure that your personal information is not damaged, destroyed, or disclosed to a third party without your permission and to prevent unauthorised access to it. The computers that store the information are kept in a secure facility with restricted physical access and we use secure firewalls and other measures to restrict electronic access.

All of the information we collect or record is restricted to our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. We will explicitly ask you when we need information to identify you. We may require you to co-operate with our security checks before we disclose information to you. You can update the personal information that you give us at any time by viewing 'your details' page. We will retain your information for a reasonable period or for as long as is required by law.

By disclosing your personal data to us, whether using our website or contacting us by telephone, or otherwise, you consent to the collection, processing and use of your personal information, by Omega, in accordance with the terms of this Privacy Policy.

Financial Protection
Omega Holidays plc and Cruise Connections Limited are members of ABTA, The Association of British Travel Agents. As we are ABTA bonded, we offer you full financial protection and peace of mind when you book with us, meaning that your money is completely safe.

All of our flight inclusive packages which are operated by Omega Holidays plc are fully protected through our Air Travel Organiser’s Licence number 6081.

Changes to the Policy
We may change this Policy from time to time as we add new services or features, or in response to changes in the law or our commercial arrangements. Any changes to this Policy will be posted on this Site.

Social Media
Please view our social media policy here >>