It is imperative that if you are unhappy about any aspect of your holiday, you raise the matter IMMEDIATELY with the coach driver, tour manager or accommodation provider. If you fail to do this and deny us the opportunity to rectify the matter at the time, we shall not accept any responsibility retrospectively. If the matter cannot be resolved immediately, it is a condition that you write to us, quoting your booking reference, with the details of your complaint so that we may commence an investigation.
Please email us at firstname.lastname@example.org.
or write to us at:
Customer Services, Omega Breaks, Festival House, Jessop Avenue, Cheltenham, GL50 3SH